Ability to understand and observe priority customer needs.

Excellent customer service skills, including managing customer issues in a fast-paced environment.

The ideal candidate would be comfortable in a fast-paced, multi-tasking and dynamic environment, upset Will be creative and analytical problem solvers with a passion for excellent customer service.

At least 6 months working experience in a customer service environment.

A non-disruptive 'work style' environment should be reliable.

Uninterrupted internet connection should be provided during operation for maximum efficiency.

Must be self-directed, proactive and self-motivated, able to learn quickly and effectively with minimal support from managers and supervisors.

Ability to use a desktop / laptop computer, familiarity with Windows 7.

Good writing skills - be able to write accurately, clearly and concisely.

Good communication skills - able to clearly understand and appropriately solve customer problems.

Ability to communicate clearly with internal and external customers Good communication skills.

Good time management skills and ability to prioritize working hours to ensure productivity and management standards.

VCS employees must always work from Amazon's approved home address.Įmployees are responsible for ensuring uninterrupted internet connectivity and a 'work-like' environment at home so that employees can be at their best in terms of productivity and good business.

Virtual Customer Service (VCS) - This is a 'work from home' customer service model in India.

Employees communicate with customers primarily via email, chat, and phone, and use a variety of software tools to navigate customer accounts, research and review policies, and communicate great solutions in a fun, fast-paced environment. This important role requires decision making, problem solving that helps customers quickly, and fixing after-sales issues. Amazon Hiring International PhoneWork From HomeĪmazon Customer Service is an integral part of our mission to provide timely, accurate and professional service to all Amazon customers.

Amazon driver support jobs at home